Order Processing:
Once you have placed your order, you will receive a confirmation e-mail from ExpressPaint. To check on the status of your order, please visit " My Account" page on our website.
Typically, we ship within 24 hours of receiving your order. Many times, it leaves the same day it's ordered, except on holidays, Saturdays, and Sundays.

If you did not receive any confirmation e-mails, it is possible that you have entered your e-mail address incorrectly, you have set spam guard to block e-mails, or your order is on hold requiring some verification from you. For questions and/or more information, please e-mail us at support@expresspaint.com

Payments:
ExpressPaint will accept payment via Visa, Master Card, PayPal, and Money Order. Any other methods will not be accepted. For payments by money order, please read How To Order Paint? carefully before placing an order.

Shipping Information:
All touch-up pens and jars will be shipped by US Mail and we can ship to 48 continental U.S, Hawaii, Alaska, and APO addresses. This is the most economical and quickest method for small shipments. Anything larger than touch-up pens and jars will be shipped via FedEx and we can only ship to a physical address (no PO Box) in the 48 continental U.S and Canada only.

Canada Orders:
All touch-up pens and jars will be shipped by US Mail to Canada. Anything larger will be shipped via FedEx, however, shipping via FedEx will have a $10 shipping surcharge on top of the regular shipping fee charged on the web site, which will be added to your total when we process your order. If you pay via PayPal, please send us a $10 shipping surcharge via PayPal to support@expresspaint.com.

International Orders (other than Canada) :
*ExpressPaint is now offering International shipping again. All ExpressPaint color codes and formulas are based on U.S standards. Non-US vehicles can have the same color code, but have a slightly different color. ExpressPaint is not liable for color variations with international orders.*

We can only ship 1/2 oz. touch up pens and/or 2 oz. touch up jars to international addresses. There will be an additional $5 shipping charge on top of the regular shipping fee charged on the web site. All orders sent outside US are shipped via United Parcel Service.

International Orders (including Canada) :
The transit time for international shipments varies based on the point of export and the destination country or region. Duties and taxes are the sole responsibility of the purchaser or recipient. These items are not isured and ExpressPaint can not be held responsible for lost or miplaced orders.

Express Shipping:
We cannot accept orders for Next-Day, 2nd-Day, 3-Day Air or any other express shipping methods. We have a special shipping license through these companies for shipping paint and therefore can not ship DHL, Airborne Express, etc.

Shipping & Delivery:

Delivery time for most places in the continental U.S. is 3-7 business days.

Undeliverable Packages:
If for any reason your order is classified as undeliverable and returned to ExpressPaint.com, we will notify you via e-mail that your order has been cancelled due to a failed delivery attempt and you will be issued a refund of your order subtotal. Shipping and handling will not be refunded.

ExpressPaint will not re-ship any order that is classified as undeliverable and returned to us. If you would still like to purchase the items that were undeliverable, please place a new order through our website.

Returns, Cancellations, and Color Issues:
ExpressPaint is very serious about customer satisfaction. We rarely have to exchange or have paint returned, but occasionally situations arise where is nesses

• Verify Your Color Code
  Check the color code on your vehicle and make sure you selected the correct year for your vehicle when you placed your order. We are not responsible if you entered the wrong code or vehicle year
  
• Verifying the Color Match
  Always test the color with a test panel BEFORE you apply it to your vehicle. Compare the test panel with the color of your vehicle to be sure you have an accurate match.
  
• Returns
  We will not accept any returns/exchanges after 30 days of your invoice date. We will accept no returns without a return authorization number. You cannot return opened or used paint for any reason. All paint is custom mixed for you when you place the order.
  Unused and unopened, including cans of color, products can be returned and are subject to a 25% restocking fee. All returns must be shipped at your expense.
  
• Cancellations
  After you submit your order, you cannot cancel your order. All orders are processed immediately and once processed are subject to the same policy as returns.
  
• Refusing an Order
  If you refuse an order you will not receive a refund. The order was custom made for you.
  
• Color Match Problems
  Occasionally we encounter a color match problem. There are a number of reasons this can happen. Please check the following: Did you select the correct vehicle year? Did you enter the correct color code? Was your car repainted and perhaps the color was changed or not an exact match? Is your paint faded from the sun or age?
  Please verify this information. If you determine that all the information is correct, please contact us and we will begin the process of getting you the correct color.