Order Processing:

Typically, we ship within 24 hours of receiving your order, but some orders may take up to 3 days before they ship due to holidays, weekends, etc. Many times, it leaves the same day it is ordered.

Once you have placed your order, you will receive a confirmation e-mail from ExpressPaint. If you did not receive a confirmation e-mail, it is possible that you have entered your e-mail address incorrectly, your spam guard is blocking our e-mails, or your order is on hold requiring verification from you. For questions and/or more information, please e-mail us at support@expresspaint.com

Payment:

ExpressPaint will accept payment via Visa, Master Card, American Express, Discover, and PayPal. California residents: State sales tax of 9% will be applied in addition to standard shipping & handing charges.

Shipping Information:

All touch-up pens and jars will be shipped by US Mail and we can ship to 48 continental U.S, Hawaii, Alaska, and APO addresses. This is the most economical and quickest method for small shipments. Anything larger than touch-up pens and jars will be shipped via Fed-Ex and we can only ship to a physical address (no PO Box) in the 48 continental U.S and Canada only.

Fed-Ex package:

Fed-Ex packages that are over $100 will require a signature for delivery.

Express Shipping: 

We cannot accept orders for Next-Day, 2nd-Day, 3-Day Air or any other express shipping methods. We have a special shipping license through these companies for shipping paint and therefore cannot ship DHL, Airborne Express, etc.

International Orders (including Canada):

The transit time for international shipments varies based on the point of export and the destination country or region. Duties and taxes are the sole responsibility of the purchaser.  Depending on the country you live in, delivery time can vary widely: from 14 days to as many as 60 days. It is recommended that you check your local postal system for an estimated shipping time before placing your order. 

Canadian Orders: 

All touch-up pens and jars will be shipped by US Mail to Canada. Anything larger will be shipped via Fed-Ex, however, shipping via Fed-Ex will have a $10 shipping surcharge on top of the regular shipping fee charged on the web site.

International Orders (other than Canada):

* All ExpressPaint color codes and formulas are based on U.S standards. Non-US vehicles can have the same color code, but have a slightly different color. ExpressPaint is not liable for color variations with international orders.*  We can only ship 1/2 oz. touch up pens and/or 2 oz. touch up jars to international addresses. There will be an additional $5 shipping charge on top of the regular shipping fee charged on the website. All orders sent outside US are shipped via U.S. Postal Service.

Shipping & Delivery:

Delivery time for most places in the continental U.S. is 3-7 business days.

Canceling an Order:

All orders are custom made and filled on a per order basis. Once an order has been placed, it cannot be cancelled if the paint has already been made. Please note that we work very hard to ship your paint as quickly as possible. Therefore, our technicians are often mixing your specific paint order within minutes of the order being placed.

Return & Exchange Policy:

ExpressPaint is extremely serious about customer satisfaction. We rarely have to exchange or have paint returned, but occasionally situations do arise where it may be necessary.

Please note that we can only accept returns for order or color match problems for 30 days from the date you place your order. Please check the color match and make sure your order is complete and correct immediately upon receiving it. Sorry, but we are unable to provide refunds/exchange on pre-1981 vehicle colors even if the color does not match. We will try our best to mix the paint for a strong match, but due to age and changes in tonors, custom matching is recommended.

All sales are FINAL after 30 days; no exceptions.

Thank you for your understanding.

Since every order is custom-made when the order is placed, there is a 25% restocking charge on the original dollar amount of the paint. If a package is refused or undeliverable through no fault of ExpressPaint, the same policy as a regular order will apply. All returns must be shipped at the customer's expense.

This restocking charge applies to any order that has not been opened or altered in any way. If the order has been opened, sprayed, altered or used, we cannot provide a refund, but we can exchange the paint if necessary. If you have used the paint and have encountered a problem, please contact us immediately. We will try to diagnose the issue. If we cannot remedy the problem, then we will arrange an inspection of the problem. This usually consists of sending the paint and a part to us to check the color. An ExpressPaint customer service representative will arrange this for you.

These are the conditions upon which returns/exchanges can be made:

• Within 30 days from original invoice date.
• Order must be in original condition and that has not been opened or altered in any way.
• All returns must be sent to 346 Grand Cypress Ave. #404, Palmdale, CA 93551 in the package was originally shipped from. No boxes will be accepted without an RGA number. This number is assigned by a ExpressPaint customer service representative.
• Must have a copy of the original invoice.

Remember, most paint related issues can be solved before the paint is ever applied to the actual piece being refinished. Always perform a sprayout or color check before painting your car!! This cannot be overemphasized. ExpressPaint is not responsible for paint that has been applied to a vehicle that does not match. A sprayout will eliminate any application or color problems before they can get out of control.

If you do not know what a sprayout is, please follow this link.

Thank you for your patronage and understanding.