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Shipping and Return Policy
Typically, we ship within 24 hours of receiving your order, but some orders may take up to 3 days before they ship due to holidays, weekends, etc. Many times, it leaves the same day it is ordered.
Once you have placed your order, you will receive a confirmation e-mail from ExpressPaint. If you did not receive a confirmation e-mail, it is possible that you have entered your e-mail address incorrectly, your spam guard is blocking our e-mails, or your order is on hold requiring verification from you. For questions and/or more information, please e-mail us at firstname.lastname@example.org
ExpressPaint will accept payment via Visa, Master Card, American Express, Discover, and PayPal. California residents: State sales tax of 9% will be applied in addition to standard shipping & handing charges. All international orders, we accept payment via PayPal only.
All 1/2 oz. touch-up pens/jars will be shipped by US Mail and we can ship to 48 continental U.S, Hawaii, Alaska, and APO addresses. This is the most economical and quickest method for small shipments. Anything larger than touch-up pens will be shipped via FedEx and we can only ship to a physical address (no PO Box) in the 48 continental U.S and Canada only.
FedEx packages that are over $100 will require a signature for delivery.
We cannot accept orders for Next-Day, 2nd-Day, 3-Day Air or any other express shipping methods. We have a special shipping license through these companies for shipping paint and therefore cannot ship DHL, Airborne Express, etc.
All 1/2 oz. touch-up pens/jars will be shipped by US Mail to Canada. Anything larger will be shipped via FedEx, however, shipping via Fed-Ex will have a $30 shipping surcharge on top of the regular shipping fee charged on the web site. Duties and taxes are the sole responsibility of the purchaser. All ExpressPaint color codes and formulas are based on U.S standards. Non-US vehicles can have the same color code, but have a slightly different color. ExpressPaint is not liable for color variations with international orders.
Shipping & Delivery:
Delivery time for most places in the continental U.S. is 3-7 business days.
Canceling an Order
All orders are custom made and filled on a per order basis. Once an order has been placed, it cannot be cancelled if the paint has already been made. Please note that we work very hard to ship your paint as quickly as possible. Therefore, our technicians are often mixing your specific paint order within minutes of the order being placed.
Return & Exchange Policy
ExpressPaint is extremely serious about customer satisfaction. We rarely have to exchange or have paint returned, but occasionally situations do arise where it may be necessary.
Please note that we can only accept returns for order or color match problems for 30 days from the date you place your order. Please check the color match and make sure your order is complete and correct immediately upon receiving it. Sorry, but we are unable to provide refunds/exchange on pre-1981 vehicle colors even if the color does not match. We will try our best to mix the paint for a strong match, but due to age and changes in tonors, custom matching is recommended.
All sales are FINAL after 30 days; no exceptions.
Thank you for your understanding.
Since every order is custom-made when the order is placed, there is a 25% restocking charge on the original dollar amount of the paint. If a package is refused or undeliverable through no fault of ExpressPaint, the same policy as a regular order will apply. All returns must be shipped at the customer's expense.
This restocking charge applies to any order that has not been opened or altered in any way. If the order has been opened, sprayed, altered or used, we cannot provide a refund, but we can exchange the paint if necessary. If you have used the paint and have encountered a problem, please contact us immediately. We will try to diagnose the issue. If we cannot remedy the problem, then we will arrange an inspection of the problem. This usually consists of sending the paint and a part to us to check the color. An ExpressPaint customer service representative will arrange this for you.
These are the conditions upon which returns/exchanges can be made:
Remember, most paint related issues can be solved before the paint is ever applied to the actual piece being refinished. Always perform a sprayout or color check before painting your car!! This cannot be overemphasized. ExpressPaint is not responsible for paint that has been applied to a vehicle that does not match. A sprayout will eliminate any application or color problems before they can get out of control.
If you do not know what a sprayout is, please follow this link.
Thank you for your patronage and understanding